HOTEL
LOS PILARES

This Privacy Notice is provided in accordance with Articles 8, 15, 16, 36, and other applicable provisions of the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, hereinafter the “LFPDPPP”).

 

1. Identity and Principal Address of the Data Controller

Los Pilares Hotel, KADOPI S.A. de C.V., with its principal address at Calle Curtidurías 721 A, Col. Jalatlaco, C.P. 68080, Oaxaca de Juárez, Oaxaca, Mexico, is responsible for the collection and processing of your personal data obtained as a result of your lodging relationship with us.

 

2. Personal Data

For the purposes established in this Privacy Notice, Los Pilares Hotel may collect the following personal data from you: first and last name, date of birth, sex, address, telephone numbers, email address and social media information, age range, Federal Taxpayer Registration Number (RFC), marital status, occupation, nationality or citizenship, vehicle license plate number, Facebook and Twitter addresses, names and information of third parties, company name and contact information, credit card or other payment information, and billing information.

Please be advised that Los Pilares Hotel does not collect personal data considered sensitive personal data under the LFPDPPP. We may collect your credit card information in connection with reservations and for the purpose of charging applicable amounts in the event that you fail to honor your reservation.

Los Pilares Hotel collects or may collect your personal data through the following means:

• In person, when you provide such information to one of our employees, when completing forms during check-in or at our front desk, as well as when you complete service satisfaction or opinion surveys.

• Directly, when you provide such information to us by telephone or through electronic means, when completing the reservation form on our website, or when interacting with us through our social media channels.

• Indirectly, when you provide your personal data to one of our service providers, such as travel agencies or third parties that provide us with databases and support us during reservation and marketing processes.

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3. Purposes

The collection and processing of the personal data described above is carried out for the following necessary purposes:

a) To maintain a record of our guests and provide them with the best possible service and attention.

b) To contact guests when necessary, including for the completion of transactions, the provision of personalized services, or in emergency situations.

c) To obtain billing information when required.

d) To process reservations according to your specifications and needs.

e) To obtain your credit card information, which will be used solely as a guarantee for your reservation, with a charge being made only in the event that you fail to honor your reservation.

f) To request your feedback regarding the quality of our services and to better understand your specific needs in order to provide improved service.

g) To comply with all legal provisions applicable to Los Pilares Hotel in connection with its commercial relationship with you.

h) To comply with the contractual obligations entered into with you as a result of the existing commercial relationship.

i) To protect the interests and rights of Los Pilares Hotel in accordance with applicable law.

j) To conduct online surveys and obtain service or website satisfaction questionnaires and feedback from you.

k) To send you personalized advertising and for marketing, statistical, and commercial prospecting purposes.

 

4. Transfers of Personal Data

Los Pilares Hotel may transfer your personal data to third parties for the purposes established in this Privacy Notice. Such transfers may include:

a) Your personal data described above may be disclosed to the competent authorities in accordance with applicable law. Such transfers may be national or international.

b) Your personal data may also be transferred to marketing and advertising service providers for information hosting, email distribution, and advertising purposes.

 

5. ARCO Rights

In accordance with the LFPDPPP, you have the rights of Access, Rectification, Cancellation, and Objection to Processing, collectively known as “ARCO Rights,” which are briefly explained below:

Access: The right to access the personal data we maintain about you and to obtain information regarding the conditions under which your data is processed.

Rectification: The right to request the correction of your personal data if it is inaccurate or incomplete.

Cancellation: The right to request that we cancel the personal data we maintain about you when you believe that such data is not being processed in accordance with the principles and obligations established under the LFPDPPP and its Regulations.

Objection to Processing: The right to object to the processing of your personal data when there is a legitimate reason to do so or when you do not wish your data to be processed for specific purposes.

The LFPDPPP also grants you the right to revoke, at any time, the consent previously granted for the processing of your personal data.

To exercise your ARCO Rights, request or revoke previously granted consent for the processing of your personal data, submit any questions or complaints regarding the processing of your personal data, or inquire about other available options, in addition to those described herein, for limiting the use or disclosure of your data, please contact our Personal Data Department (“PDD”).

Requests for cancellation, revocation of consent, and objection to processing will be evaluated in accordance with the LFPDPPP. Whether such requests are granted or denied will be determined taking into consideration the provisions of the LFPDPPP and other obligations applicable to Los Pilares Hotel, including tax, commercial, consumer protection, public safety, and health-related obligations.

Please note that, in general, your request may not be granted when the processing of your personal data is necessary for Los Pilares Hotel to comply with a legal obligation imposed upon or undertaken by the Hotel.

In all such cases, a simple request must be submitted as described above. Our PDD will inform you of: (i) the information required to verify your identity and the documents that must accompany your request; (ii) the applicable timeframe for receiving a response; (iii) the procedure for submitting your request, including any forms that may be available for such purpose; and (iv) the method or means through which the requested information will be provided to you.

 

6. Personal Data Department (“PDD”)

Our Personal Data Department may be contacted through the following means:

Los Pilares Hotel
Curtidurías 721 A, Col. Jalatlaco
C.P. 68080, Oaxaca de Juárez, Oaxaca, Mexico
Email: reservaciones@lospilareshotel.com

In all cases, please include your name and contact information.

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7. Security of Your Personal Data

Los Pilares Hotel will implement the physical, organizational, and technical information security measures necessary to prevent the loss, misuse, alteration, or unlawful disclosure of the information and personal data you provide to us.

Third parties to whom we transfer your personal data will be subject to privacy policies similar to those established herein.

 

8. Amendments to this Privacy Notice

Los Pilares Hotel reserves the right to modify or update this Privacy Notice at any time in order to reflect the entry into force of new regulations or changes to internal policies. Any such amendments will be made available through the following means: notices displayed at our establishments, our website, or email.If you do not agree with such amendments, you must send an email to the address indicated above requesting the cancellation of your personal data in accordance with the LFPDPPP.

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